Frequently asked questions

GsmZone is a complete cloud-based ERP system built specifically for phone repair shops, computer service centers, and electronics repair businesses. It helps you manage repair orders, inventory, invoices, technicians, customer communications, and more — all from one platform.

Our platform is designed for mobile repair shops, computer repair centers, electronics service providers, and any technical repair business. Whether you're a single-location shop or a multi-branch operation, GsmZone scales with your needs.

No. GsmZone ERP is fully cloud-based. You access it through your web browser on any device — desktop, tablet, or phone. There's nothing to download or install.

Yes! We offer a live demo at erp.gsmzone.net where you can explore all features with sample data. No signup required — just visit the demo and start exploring.

GsmZone includes 13+ modules: Dashboard, Repair Orders, Customer Management, Technician Management, Inventory & Parts, Invoicing, Warranty Tracking, Appointments, Supplier Management, WhatsApp & SMS Notifications, Billing & Credits, Reports & Analytics, and Settings & Customization.

Each repair order goes through a complete lifecycle: Pending → Inspecting → In Repair → Completed → Delivered. You can assign technicians, add notes, track parts used, and automatically notify customers at each stage via WhatsApp or SMS.

Yes! GsmZone integrates with the WhatsApp Business API. You can send repair updates, invoice links, appointment reminders, and custom messages directly to your customers' WhatsApp. SMS is also supported as a fallback.

Absolutely. The Inventory module tracks stock levels with part codes, quantities, reorder levels, and costs. You get low-stock alerts, can manage suppliers, and track purchase orders — all connected to your repair orders.

Simply fill out the setup request form on our website with your business name, preferred domain, and contact details. Our team will deploy your dedicated instance within 24 hours and send you login credentials.

Yes! You can use your own domain (e.g., erp.yourdomain.com) or we can provide a gsmzone.net subdomain (e.g., yourshop.gsmzone.net). We handle the DNS configuration for you.

Each business gets its own fully dedicated instance with isolated data, custom branding, and its own domain. Your data is never shared with other businesses.

Most instances are set up and ready within 24 hours of receiving your request. Complex custom configurations may take 2-3 business days.

Contact us for pricing details. We offer flexible plans based on your business size and needs. Each plan includes all core modules, with options for additional services like WhatsApp API integration and custom branding.

We keep our pricing transparent. Contact us to discuss setup options. We work with you to find the best plan for your business needs and budget.

Automated features like WhatsApp messages, SMS notifications, and AI diagnostics use a credit-based system. You add credits to your account and they're deducted per usage — for example, SMS at $0.05/message. Credits never expire.

Yes. We use SOC 2 certified infrastructure (DigitalOcean), 256-bit SSL encryption for all data transfers, and regular security audits. Your business and customer data is protected with enterprise-grade security measures.

Your data is stored on secure DigitalOcean servers with 99.9% uptime guarantee. We maintain redundant backups across multiple geographic regions to ensure your data is always safe and accessible.

You own your data completely. We never sell, rent, or share your business data with third parties. You can export all your data at any time in standard formats (CSV, JSON, PDF).

Yes! GsmZone ERP supports multiple languages including English, Spanish, and French. You can switch the interface language from the Settings page.